Returns + Exchanges

 

RETURNS

We accept returns of items that are eligible for return. To process returns of orders through our website, please contact us on services@mode9ine.com; if you bought through our eBay store, the return process is stipulated by eBay.

You may return items within 7 days after delivery of item to you. You are responsible for return shipping fees. Mode9ine will not make any refunds as regards return shipping costs.

If return is as a result of damaged, wrong and defective products as to no fault of yours, we will refund you the full amount of your purchase and USPS shipping fees (a copy of receipt required), in form of a store credit. However, if you are returning products for other reasons than those cited in the above paragraph, the items being returned must be in a merchantable condition that is, not worn, torn or damaged; without odor or perfume and all original packs not torn or lost. When you meet these conditions, you can go ahead and send us an email on services@mode9ine.com indicating you wish to initiate a return and we will forward you a return address.

We however, will uphold our promise to provide you with quality chic, unique , handmade afrocentric inspired designs  and leather goods that will meet your satisfaction and ultimately, helping us eliminate any worries with your shopping experience and delivery of products to you.