Mode9ine is concerned about your privacy protection and committed to making sure you have a pleasant shopping experience.
INFORMATION WE COLLECT
Mode9ine primarily collects data through: (i) mode9ine website and mobile applications; (ii) through your participation in our sales; and (iii) through marketing partners.
To shop on our site, you may check out as a guest or registered customer. Either way, if you choose to use our services, you will provide information like, your name, phone number, shipping and billing address, credit card information, email address, social media handle, and connection data disseminated through your computer, mobile devices and service provider. We collect data when you elect to receive newsletters, text messages about promotions and/or sales, in response to giveaways/sweepstakes, contests and other requests. We may also collect information you disclose regarding another person through referrals on our website and through our social media handles and it is implied that you know the persons whom you are referring and that you consent to be contacted for the purposes of the referrals.
Mode9ine does not intentionally gather data from or about children. Minors are not permitted to make any sales purchases on mode9ine store.
HOW DO WE USE YOUR INFORMATION?
Mode9ine uses your information to process sales and services and also to improve our marketing communications. Mode9ine does not share, sell or rent your personal information with other people or non-affiliated companies except for provision of products or services you’ve requested for, with your permission and also when:
- We provide your information when subpoenaed by a court of law to do so, or in the course of a legal process, or to ascertain or exercise our legal rights or defend against same rights and claims or there are reasonable grounds that sharing your information will be necessary to investigate, prevent, or prosecute illegal activities, physical harm or threat to a person and violations of mode9ine terms and conditions as required by law.
- We provide the information to trusted mode9ine partners under confidentiality agreements. The information collected by these companies helps us communicate with you about our offers and our marketing partners. These companies do not have any independent right to share this information.
- We may also provide your information in case of a merger or acquisition with another company.
We are however not liable for any information that is:
i) publicly known at the time of disclosure or becomes publicly known through no fault of mode9ine;
ii) discovered and/or created by other parties before any subsequent disclosure by mode9ine;
iii) acquired by other parties through legitimate means other than from mode9ine or our mode9ine representatives;
iv) disclosed by another party with your prior approval.
We are also connected to third parties, for example Facebook and as such any information you disclose, to these third parties, in an attempt to connect and/or link up to any of our social media platform, will not be considered confidential and we will have no duty to protect those information because their safety lie with those third party platforms.
When you visit mode9ine website or use our mobile applications, we may collect certain information by automated means, such as cookies. These cookies help us comprehend how you navigate our website and other sites so that we will provide a better shopping experience. Cookies are also used to organize and manage the contents in your shopping cart during purchase and your information may be used in any of the above stated scenarios.
Third party cookies may also be delivered on our behalf, on our site, and can be used to collect information like, website traffic and usage, advertising and contents that you may view and participate in, either displayed on our site and other sites that you visit may be collected too.
USING OUR WEBSITE OUTSIDE THE U.S.
If you are resident in any of the 50 States of the U.S, your item ships free, whether single or multiple. We also ship internationally but shipping is not free as they are calculated during check out.
We use USPS to ship all our orders. Orders typically ship between 1 to 2 business days and we offer standard shipping. Please check your account section to monitor your order/orders and find out shipping and arrival dates. We will provide you with shipping details as transmitted from the carrier. Sometimes, the carrier may not update the shipping information until it goes out for delivery, so please wait for the regular period allowed for shipping to elapse before contacting us. We do not ship on weekends and holidays.
If you received a damaged product, please either refuse delivery or contact us within 24 hours with a photo evidence of damage and send to email@example.com
We accept returns of items that are eligible for return. To process returns of orders through our website, please contact us on firstname.lastname@example.org; if you bought through our eBay store, the return process is stipulated by eBay.
You may return items within 7 days after delivery of item to you. You are responsible for return shipping fees. Mode9ine will not make any refunds as regards return shipping costs.
If return is as a result of damaged, wrong and defective products as to no fault of yours, we will refund you the full amount of your purchase and USPS shipping fees (a copy of receipt required), in form of a store credit. However, if you are returning products for other reasons than those cited in the above paragraph, the items being returned must be in a merchantable condition that is, not worn, torn or damaged; without odor or perfume and all original packs not torn or lost. When you meet these conditions, you can go ahead and send us an email on email@example.com indicating you wish to initiate a return and we will forward you a return address.
We however, will uphold our promise to provide you with quality chic, unique , handmade afrocentric inspired designs and leather goods that will meet your satisfaction and ultimately, helping us eliminate any worries with your shopping experience and delivery of products to you.